![]() I called, it was UPS, someone I could barely understand in a noisy environment. HE gave me an 800 number to call, he said, all I had to do was give them the address and it would be along shortly. Today I received a call from ARCHIE at apple. I have been told 3 or 4 times, it is on the way and will be there shortly. They told me again, I need to call the APPLE 800 number. I have stood on hold for 45 min to be told, I must call the apple UPS 800 number, which I did, I was on hold with them an hour, after exactly an hour passed my call was forwarded back to where I started. I believe they tried 5 times to deliver after I asked for a change. They have the most peculiar system, if you change the address, it must try 3 times to deliver, then it is possible for them to take it back to the UPS store where they MIGHT be informed to forward it. I have spent over 8 hours on the phone, reading their incorrect updates. Since apple was sending it early, I needed to change where I needed it to be sent. I work in a small community in the Alaskan outback. I have 2 homes, I live in Anchorage Alaska. Apple decided they would ship it early, I wish they would have said it was possible when I purchased it. I purchased a new I-phone 14 pro-max 1 gig about a month ago, long since paid for. I would not be surprised if the first phone bounced around Alaska another 24 days. Right now it is taking 4 or 5 days to get to a remote place in Alaska. If they ask if you want a new phone to be shipped from China, it seems much faster than trying to find it somewhere lost in the USA. They have much more control, and for heaven's sake, do not decide to look on your UPS app, UPS was wrong every inch of the way. If you get bounced around at Apple, ask for EXECUTIVE assistance. You might be best off to contact APPLE directly. I followed the instructions from UPS, all it did was make things worse., and take much longer. I received the phone today, from what I can tell, if you need to change the delivery address, do not pay much attention to the UPS app. DON'T PURCHASE IPHONE 12! Apple has gotten too big to care about their fan base to follow through on issues on their still covered "older models". I said at least the warranty should start over &/or they owe me some product for all this aggravation. The first when I tried to contact him said it was now being handled elsewhere & the last Supervisor when I contacted him again and said it seems like I should get something out of the constant trouble I had that started in October and here it was January. Both Supervisors said they would be with me until everything was taken care of. Now during all this I spoke with dozens of Apple staff and 2 Supervisors. I declined as being a 67yr old retired person just shelled out what I considered to be big bucks for a NEW phone. They could pull it apart and put the usable parts into another one. ![]() After a quick check of my phone the tech said he had never saw one with a systems failure.
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